Terms of Service

Who you are contracting with

TJSON, Sociedad por Acciones Simplificada de Capital Variable (TJSON, S.A.S. de C.V.), tax identification number 1222-190526-102-0, a Salvadoran company domiciled in San Miguel, El Salvador.

These terms apply to this site, to tjson.studio, to tjson.store and to the systems we build and operate for our clients.

What the service is

We build, host, run and maintain a system made for your business: an agent that answers on the channels you use, and whatever applications you need around it — desktop, phone, or a panel in the browser.

Everything is billed as a monthly subscription. That fee covers the build, the launch, the training, the hosting, the artificial-intelligence processing and the messaging. We do not charge separately to install, configure or develop.

For as long as the subscription runs, we keep improving the system without you having to ask or pay extra.

Who owns the system

During the term you hold a right to use the system. Because we build, host and run it without charging you a setup fee, ownership of the software stays with us: you acquire no ownership, co-authorship or stake in it.

Your information is a different matter: your data, your conversations, your orders and your catalogue are yours. If the contract ends, we hand them over.

If you want to own the software too, that is possible — but it is a different agreement, at a different price, signed separately.

What you provide

The system feeds on your business, so there are things only you can supply. None of them cost you money:

• The phone line, the WhatsApp Business account and the Facebook and Instagram pages the agent answers from. They are in your name and stay yours; you authorise us to administer them for the term, and when it ends we hand back full control at no cost.
• Access to your product system, if the agent has to read your catalogue, with its documentation and someone to coordinate with.
• Advance notice if you are going to change, migrate or shut down any of the above.
• Someone on your side who can decide. If nobody answers, the project stalls and the deadlines shift with it.

What it may NOT be used for

The service may not be used to:

• Send unsolicited bulk messages, or anything that breaks WhatsApp, Facebook or Instagram policy. If Meta shuts your account down over this, we cannot reverse it.
• Pass the agent off as a person when someone asks directly whether they are talking to a system.
• Sell or offer anything the law prohibits.
• Collect people’s data for a purpose other than the one you told them.
• Resell, sublicense or give third parties access to the system without a written agreement.

If any of this happens, we tell you first. If it is not corrected, we may suspend the service.

Payment

• The subscription is paid monthly in advance, on the date your contract states.
• We issue the corresponding electronic tax document for every payment.
• If a payment is late, we talk about it first. After fifteen days with no payment and no agreement, and giving five days’ written notice, we may pause the service; it comes back within twenty-four hours of payment.
• A pause does not erase what has already accrued.
• Each plan includes a monthly volume. We do not bill surprise overages: if your usage exceeds it consistently, we sit down and agree a new fee in writing, and until that is signed the existing fee stands.

Availability and maintenance

We work to keep the system up, with continuous monitoring and automatic alerts. Even so, the service depends on third parties — Google Cloud, the artificial-intelligence interface and Meta’s platforms — and on your own connection.

When one of those pieces goes down, the part of the service that depends on it is paused with no liability on our side. We tell you and help resolve it.

Scheduled maintenance is announced in advance and done during quiet hours.

How far our liability goes

We answer for what we do. We do not answer for lost profits, indirect damages, or commercial decisions you make based on what the system shows.

Our total liability, on any grounds, does not exceed what you have paid us in the three months before the event giving rise to it.

The agent is an automated system: it can be wrong. The prices, stock and conditions it reports come from the source you give us, and the final word on a sale is always your business’s.

Term and exit

• The term is whatever your contract states. At expiry it ends with no penalty, no indemnity and no automatic renewal.
• If neither party wants to continue, we keep the service running for thirty more days at no charge so you can arrange your transition.
• Within that period we hand over all your information and return control of your phone line and your pages.
• You can leave earlier with the written notice your contract states. We charge no exit penalty.

Personal data

How we handle information is set out in the Privacy Policy, which forms part of these terms. In short: conversation data belongs to the business, we only operate the system on their behalf, and we do not sell or hand information to anyone for advertising.

What prevails if something does not match

If you signed a contract with us and something here does not match it, the signed contract prevails. These terms are the general framework; the contract is the specific agreement for your case.

Governing law

These terms are governed by the laws of the Republic of El Salvador. Any dispute is first worked out in good faith; failing that, before the courts of the city of San Miguel.

Get in touch

Any question about these terms: tjsontech@gmail.com or +503 7502 5302.